Pixii Camera Services

We strive to design an interesting camera and also one you can invest into. We are here to help keep your camera running with the latest technologies and in perfect working condition.

Hardware Upgrades

Pixii offers you the ability to upgrade your camera to the latest technologies. The current offering allows owners of earlier A1112 models to upgrade up to our current A2572 camera model.

Orders for the upgrade service can be placed directly online at: http://pixii.fr/products/a2572-processor-upgrade.

Please consult also the guidelines below to send your camera to our factory.

Maintenance Services

We provide maintenance services to our customers. We can repair your camera if it was damaged. We can help adjust the optical rangefinder of your camera. We can control sensor, processor or power issues.

Most maintenance operations are performed under our 2-year international warranty. However, in case of an accidental damage just contact us at support@pixii.fr and we will try to help find a solution to get your camera back on its feet.

Important information for shipping your camera.

Shipping from outside of the EU requires customs inspection and an invoice stating the value of the goods. Unless the transporter offers an invoice template, you will have to create your own invoice. We provide an RMA document with an example “customs invoice” to help you with that. The 2 most important parts are : specifying our VAT and EORI number and stating a fair goods value even if you camera is already many years old (we recommend a minimum of 1000 euros).

To facilitate customs processing and provide a fast turnaround, we strongly recommend to ship with UPS, DHL or FedEx.
WARNING: the local post office company has proved to be unable to properly process our packages through customs. Please DO NOT send your camera via the regular Post office to not risk loosing your camera or experience very long delays.

Please contact us at support@pixii.fr if you have further questions regarding customs and shipping.

Preparing the camera for shipping

Whenever possible, please send your camera in its protective box or at least within in its foam tray.

Remove the battery from the camera to avoid processing issue with Li-Ion batteries. Please also remove any Li-Ion battery sticker from the carton if reusing the one used for delivering your camera.

Factory address

Your shipment should be addressed to:

PIXII SAS
23, rue de la Mouillère
25000 BESANÇON
FRANCE

Our VAT/EORI number for accompanying administrative documents:

VAT: FR55 809527450
EORI: FR80952745000013